- Your shipping, order information & billing address.
- Phone number & email address for order confirmation and invoice.
- Payment method or PayPal account.
MaxSound Pro™
The Fion-Tech Nebula
Our services
What our customers
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Frequently Asked
Questions
Need Help? We've got you covered!
What information do I need to provide to make an order?
Should I expect delays when ordering?
With the help of extensive contingency planning, our supply operations have recovered. At the moment we can deliver all products within the communicated lead times.
What are your shipping & handling charges?
For a limited time, we are currently offering free standard shipping on all orders. If you need your order to arrive sooner, we also offer an expedited shipping option for a flat rate of $8. This expedited shipping option will ensure that your order arrives within a few business days.
Please note that shipping times may vary depending on your location and the shipping method you choose. Once your order has shipped, we'll send you a confirmation email with your tracking information so that you can keep track of your package's progress.
When will my order ship?
All in-stock orders received by 12pm Monday to Thursday will be shipped out the same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
What is your refund policy?
Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to support@fion-tech.com with your full name, order number, item description and the reason for your return.
My product was damaged upon arrival. What should I do?
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to support@fion-tech.com.
2a. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.